Job Description
Launch your career with Metro Solutions Inc.! We're urgently hiring entry-level Customer Service Representatives in New York with full paid training. No experience needed – we'll equip you with all skills needed to succeed. This is your opportunity to join a dynamic team in a fast-paced environment while earning competitive pay and gaining valuable industry experience.
Our comprehensive 4-week training program covers product knowledge, communication techniques, and CRM systems. Upon completion, you'll transition to full-time support where you'll resolve customer inquiries, build relationships, and contribute to our award-winning service standards. We offer growth paths to team lead and supervisor positions for top performers.
Responsibilities
- Handle inbound/outbound customer communications via phone, email, and chat
- Resolve product inquiries and service issues using knowledge base resources
- Document interactions and maintain accurate records in Salesforce CRM
- Meet/exceed performance metrics (CSAT, resolution rates, handle time)
- Collaborate with technical teams to escalate complex issues
- Participate in weekly coaching sessions and skill-building workshops
- Identify process improvement opportunities through customer feedback analysis
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and attention to detail
- Proficient with Microsoft Office Suite and basic tech tools
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and willingness to learn new systems
- Previous customer service experience considered advantageous