Job Description
Are you looking for a full-time career in Ohio with no prior experience required? Metro Support Solutions is currently seeking motivated individuals to join our dynamic team in Columbus. We specialize in providing top-tier customer support and are committed to hiring from within, offering paid training and clear pathways for career advancement.
Why Join Us?
- Zero Experience Needed: We provide comprehensive on-the-job training.
- Full-Time Stability: Consistent 40-hour workweeks with a supportive culture.
- Competitive Pay: Starting at $15.00/hr with opportunities for rapid increase.
- Modern Benefits: Health, dental, and vision insurance available after 90 days.
Don't let a lack of experience hold you back from a rewarding career. We are looking for eager learners ready to start immediately.
Responsibilities
- Greet and assist customers via phone, email, and chat in a professional and timely manner.
- Resolve customer inquiries and complaints efficiently while maintaining a high level of customer satisfaction.
- Process orders, returns, and account information accurately.
- Collaborate with team members to improve overall service standards and operational workflows.
- Document customer interactions and feedback within our CRM system.
- Identify opportunities to upsell products and services to existing clients.
Qualifications
- High school diploma or equivalent is preferred, but not mandatory.
- Strong desire to learn and grow within the company.
- Excellent written and verbal communication skills.
- Ability to multitask and work efficiently in a fast-paced environment.
- Reliable internet connection and computer proficiency are required for remote training.
- Must be available to work Monday through Friday, 9:00 AM - 5:00 PM.