Job Description
Join our dynamic team at Mountain Peak Solutions as an Entry Level Customer Service Representative! We're seeking motivated individuals to provide exceptional support to our growing client base. This immediate hire opportunity offers hands-on experience in a fast-paced environment with potential for career advancement. Enjoy competitive pay, comprehensive training, and a supportive workplace culture.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Resolve billing and service issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with team members to ensure seamless service delivery
- Meet daily performance metrics for response time and resolution
- Participate in ongoing training programs
- Identify opportunities to improve customer experience
Qualifications
- High school diploma or equivalent
- Strong verbal and written communication skills
- Basic computer proficiency with MS Office suite
- Ability to multitask in a fast-paced setting
- Customer service mindset with empathy
- No prior experience required - training provided
- Must pass background check and drug screen
- Available for flexible scheduling including weekends