Job Description
URGENT HIRING: Launch Your Career with Paid Training!
Growth Dynamics Inc. is seeking motivated entry-level professionals for our Charlotte headquarters. No experience required – we provide comprehensive paid training to transform you into a customer service expert. Join our award-winning team and gain valuable skills in communication, problem-solving, and digital tools while building a stable career path.
Why This Role?
- Full-time position with benefits (health/dental/401k)
- 4-week paid training program ($20/hour during training)
- Clear advancement opportunities to team lead/specialist roles
- Modern downtown Charlotte location near public transit
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing issues and product/service concerns
- Document interactions in CRM systems with 99% accuracy
- Collaborate with technical teams for complex issue escalation
- Meet daily performance metrics (20+ contacts/hour)
- Participate in monthly skills workshops
- Maintain positive customer satisfaction scores (CSAT >90%)
Qualifications
- High school diploma or equivalent required
- No prior experience necessary – training provided
- Strong typing skills (35+ WPM) and computer proficiency
- Excellent verbal communication and active listening
- Ability to work flexible shifts (including weekends)
- Positive attitude and resilience under pressure
- Valid US work authorization required