Job Description
Join our dynamic team at Phoenix Solutions Group as an Entry-Level Customer Service Representative! We're urgently hiring motivated individuals in Richmond, VA with no prior experience. This is your opportunity to launch a rewarding career in a supportive environment where we invest in your growth. Enjoy competitive compensation, comprehensive benefits, and a collaborative workplace culture focused on your success.
Why Join Us?
• Immediate start date
• Paid training program
• Career advancement opportunities
• Health, dental, and vision benefits
• Flexible scheduling options
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service quality
- Meet daily performance metrics and quality standards
- Participate in ongoing training sessions
- Contribute to a positive team environment
Qualifications
- No experience required - we provide full training
- High school diploma or equivalent
- Strong communication skills (written and verbal)
- Basic computer proficiency
- Positive attitude and willingness to learn
- Ability to work in a fast-paced environment
- Reliable internet connection for remote options
- Valid work authorization