Job Description
Are you looking for an immediate hire opportunity to launch your career in the heart of North Carolina? Charlotte Prime Solutions is seeking ambitious, high-energy individuals to join our growing team as Entry Level Customer Service & Data Specialists. We value talent, drive, and potential over previous experience, offering a comprehensive training program to set you up for success.
In this role, you will be the face of our brand, engaging with clients to resolve inquiries and ensuring data accuracy that drives our business forward. We are looking for individuals who are eager to learn, communicate effectively, and thrive in a collaborative environment.
Responsibilities
- Client Engagement: Deliver exceptional customer support via phone, email, and chat to resolve issues and ensure high satisfaction scores.
- Data Management: Maintain and update client databases with precision, ensuring all information is current and organized.
- Problem Solving: Analyze customer feedback and identify trends to recommend process improvements to management.
- Team Collaboration: Work closely with cross-functional teams to align on service goals and support marketing initiatives.
- Training & Onboarding: Assist in the training of new hires by sharing best practices and successful communication strategies.
Qualifications
- Education: High school diploma or GED equivalent required; Bachelor’s degree preferred.
- Communication: Excellent verbal and written communication skills with a professional demeanor.
- Technical Proficiency: Basic computer skills and familiarity with Microsoft Office Suite (Word, Excel, Outlook).
- Availability: Must be available to work a flexible schedule, including evenings and weekends as needed.
- Attitude: A proactive mindset with a strong desire to learn and grow within the organization.