Job Description
Are you ready to kickstart your career in New York City? Apex Workforce Solutions is currently seeking motivated, energetic individuals to join our growing team as Entry Level Customer Service Representatives. We are urgently hiring and offer a fantastic opportunity for those with little to no experience to build a stable and rewarding career.
We believe in investing in our people. As a member of our team, you will receive comprehensive training, mentorship, and the support you need to succeed. Our modern office is located in the heart of Manhattan, and we pride ourselves on our collaborative culture.
Key Highlights:
- Competitive Pay: Earn between $18.00 and $24.00 per hour based on performance.
- No Experience Required: We train you from the ground up.
- Full Benefits: Medical, dental, and vision insurance available after 90 days.
- Career Growth: Clear pathways for promotion to Team Lead and Management roles.
Don't miss this chance to join one of the top-rated employers in NYC. Apply today!
Responsibilities
- Greet and assist customers via phone, email, and in person with a professional and friendly demeanor.
- Accurately input and maintain customer data into our CRM database and internal filing systems.
- Resolve incoming customer inquiries and complaints efficiently while maintaining high satisfaction scores.
- Collaborate with cross-functional teams to identify process improvements and operational efficiencies.
- Perform light administrative duties, including scheduling appointments and preparing reports.
- Uphold company standards for quality assurance and data integrity.
Qualifications
- High school diploma or GED equivalent (College students welcome to apply).
- Basic computer literacy and proficiency with Microsoft Office Suite (Word, Excel, Outlook).
- Strong verbal and written communication skills.
- Ability to type at least 35 words per minute.
- Reliable transportation and the ability to commute to our office in Manhattan.
- A positive attitude and a willingness to learn new skills quickly.