Job Description
Are you looking for a stable career in Kansas City with a company that values your potential? KC Support Hub is currently hiring Entry-Level Customer Service Associates. We offer a competitive weekly pay structure and comprehensive on-the-job training. No prior experience is required—we are looking for motivated individuals ready to learn and grow in a fast-paced, professional environment.
Join a team that prioritizes employee growth and rewards hard work. We provide the tools and support you need to succeed, making this the perfect opportunity for anyone looking to enter the workforce.
Responsibilities
- Manage incoming customer inquiries via phone and email with a professional, empathetic demeanor.
- Resolve customer issues and complaints efficiently and effectively to ensure high satisfaction rates.
- Document all customer interactions, transactions, and comments accurately in the CRM system.
- Identify and assess customers' needs to achieve satisfaction.
- Collaborate with team members and supervisors to ensure smooth workflow operations.
- Stay up-to-date with company products and services to provide accurate information.
Qualifications
- High school diploma or equivalent (GED) required.
- Basic computer proficiency and typing skills (25+ WPM).
- Strong verbal and written communication abilities.
- Ability to work flexible hours, including weekends if necessary.
- A positive attitude, strong work ethic, and willingness to learn new systems.
- Reliable internet connection and quiet workspace (for remote/hybrid options).