Job Description
Join our award-winning team at Future Skills Academy as an Entry-Level Customer Service Associate! No prior experience is required—we provide comprehensive paid training to launch your career in customer service. This part-time position offers flexible scheduling and growth opportunities within a supportive environment. Ideal for students, recent graduates, or career changers looking to develop valuable professional skills while earning competitive wages.
Our Miami-based training program covers industry best practices, communication techniques, and CRM software usage. You'll receive mentorship from seasoned professionals and gain hands-on experience working with diverse clients. We value enthusiasm, reliability, and a willingness to learn.
Responsibilities
- Deliver exceptional customer service via phone, email, and in-person interactions
- Process transactions and maintain accurate client records
- Resolve inquiries efficiently using company protocols and training materials
- Collaborate with team members to improve service quality
- Participate in ongoing training sessions and skill development workshops
- Contribute to a positive team culture through active participation
- Meet performance metrics while maintaining service excellence
Qualifications
- High school diploma or equivalent (students welcome)
- Strong communication and interpersonal skills
- Basic computer literacy and willingness to learn new software
- Reliable transportation to our Miami training center
- Ability to work 20-25 hours per week (evenings/weekends available)
- Positive attitude and eagerness to develop professionally
- No prior customer service experience required
- Must pass background check and drug screening