Job Description
Launch your career with Phoenix Growth Partners! We're seeking motivated individuals for our Customer Service Associate role – absolutely no experience required. Our comprehensive 4-week paid training program will equip you with essential skills in communication, conflict resolution, and CRM systems. Join our dynamic team in London and grow within our rapidly expanding company while earning competitive benefits including health insurance and career advancement opportunities.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document all interactions in Salesforce CRM system
- Collaborate with team members to improve service quality
- Meet daily performance metrics for response time and resolution
- Participate in weekly training sessions to enhance skills
Qualifications
- No prior experience necessary – training provided!
- Excellent verbal and written communication skills
- Strong problem-solving abilities
- Proficient with basic computer applications
- Positive attitude and willingness to learn
- Ability to work flexible hours including weekends
- UK work authorization required