Job Description
Launch your career with Nexus Global Solutions! We're seeking motivated Entry Level Customer Service Associates for our Indianapolis headquarters. No experience required – we provide comprehensive paid training to equip you with industry-leading skills in client relations, conflict resolution, and CRM systems. Our 8-week onboarding program includes mentorship, hands-on workshops, and certification opportunities. Join our collaborative team and grow within our Fortune 500 partner network while enjoying competitive benefits, flexible scheduling, and clear advancement pathways. If you're passionate about helping others and ready to invest in your professional development, this is your perfect entry point.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Utilize Salesforce CRM to document interactions and track resolution metrics
- Collaborate with technical teams to resolve complex client issues
- Identify upsell opportunities during client interactions
- Maintain detailed case documentation and follow-up protocols
- Participate in weekly training sessions and skill-building workshops
- Contribute to team performance goals and customer satisfaction targets
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong verbal communication and active listening skills
- Basic computer proficiency with willingness to learn new software
- Customer service mindset with patience and empathy
- Ability to work flexible shifts including evenings/weekends
- Problem-solving aptitude and attention to detail
- Reliable transportation to our downtown Indianapolis facility
- US work authorization and ability to pass background check