Job Description
Welcome to Golden State Support Services, where we are dedicated to fostering a culture of growth, innovation, and exceptional service. We are currently seeking motivated and energetic individuals to join our team as Entry Level Customer Service Associates.
This is a fantastic opportunity for recent graduates or anyone looking to kickstart a rewarding career in a dynamic corporate environment. We believe in promoting from within and provide comprehensive training and mentorship to ensure your success.
Join us in making a difference in our community while building a future of your own.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy.
- Resolve customer issues and complaints in a timely and effective manner to ensure high satisfaction.
- Process orders, returns, and exchanges accurately using our CRM software.
- Maintain a thorough understanding of our products and services to provide accurate information.
- Collaborate with the support team to identify trends and improve service protocols.
- Document all interactions and customer feedback accurately in our database.
Qualifications
- High school diploma or GED equivalent required.
- Strong verbal and written communication skills.
- Basic computer literacy and typing proficiency (30+ WPM).
- A positive attitude, strong work ethic, and a genuine desire to learn.
- Ability to work in a fast-paced team environment and handle multiple priorities.