Job Description
Join our award-winning team and launch your career with comprehensive paid training! San Diego Careers Inc. is seeking motivated individuals with no prior experience for our Entry-Level Customer Service Associate program. We invest in your growth through hands-on training, mentorship, and clear career advancement paths. Enjoy competitive compensation, flexible scheduling, and a supportive work environment in San Diego's vibrant business district.
What We Offer:
- 4-week paid training program ($20/hour during training)
- Full-time position with benefits (health/dental/vision)
- Career advancement opportunities to team lead/specialist roles
- Modern office with collaborative culture
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries using CRM systems and knowledge bases
- Document interactions accurately in customer records
- Collaborate with team members to resolve complex issues
- Meet daily performance metrics (call volume, resolution rates)
- Participate in ongoing training and skill development
- Contribute to process improvement initiatives
Qualifications
- No prior experience required – we train everyone!
- High school diploma or equivalent (GED accepted)
- Strong communication and active listening skills
- Basic computer proficiency (typing 25+ WPM)
- Positive attitude and willingness to learn
- Reliable transportation to downtown San Diego office
- Ability to work 40 hours/week (Monday-Friday, 9am-5pm)
- Pass background check and drug screening