Job Description
Start your career journey with our comprehensive paid training program! No experience neededâjust ambition and a desire to grow. CareerLaunch Solutions is seeking motivated individuals for our entry-level Customer Service Associate positions in Philadelphia. Enjoy competitive pay, full benefits, and clear career advancement paths. Our 6-week paid training program equips you with industry-leading skills in client communication, conflict resolution, and CRM systems. Join a supportive team culture that values professional development and offers quarterly promotions. Perfect for recent graduates or career changers seeking stability and growth.
Responsibilities
- Delocate exceptional customer support via phone, email, and chat channels
- Resolve client inquiries efficiently using Salesforce CRM tools
- Collaborate with cross-functional teams to ensure seamless service delivery
- Maintain detailed customer interaction records in compliance protocols
- Proactively identify upsell opportunities to enhance client satisfaction
- Participate in continuous improvement workshops
- Adhere to company security and privacy standards
Qualifications
- High school diploma or equivalent (degree preferred)
- No prior experience requiredâtraining provided
- Strong verbal/written communication skills
- Proficient with basic computer applications
- Ability to multitask in fast-paced environments
- Problem-solving mindset with attention to detail
- Flexible availability including weekends
- Valid Pennsylvania ID required