Job Description
Join our dynamic team at Urban Solutions Inc. as a Customer Service Associate! We're actively seeking motivated individuals with no prior experience to launch their careers in Philadelphia. Our comprehensive training program will equip you with essential skills in client communication, problem resolution, and workflow optimization. Enjoy competitive compensation, health benefits, and growth opportunities in a supportive environment. If you're a Philadelphia resident ready to build your professional future, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and service requests accurately
- Collaborate with team members to resolve complex customer issues
- Maintain detailed customer interaction records in CRM systems
- Contribute to continuous improvement of service protocols
- Participate in bi-weekly training sessions and performance reviews
Qualifications
- No prior experience required – we provide full training!
- High school diploma or equivalent (GED accepted)
- Strong communication skills and positive attitude
- Basic computer proficiency and typing ability (30+ WPM)
- Reliable transportation to our downtown Philadelphia office
- Ability to work flexible shifts including weekends
- Must pass background check and drug screening