Job Description
Join our dynamic team at Coastal Support Solutions and kickstart your career today! We're seeking motivated individuals with no prior experience for our immediate-hire Customer Service Associate position. Enjoy comprehensive training, competitive pay, and a supportive work environment in Brighton's vibrant coastal setting. Perfect for recent graduates or career changers looking to grow with a forward-thinking company.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve customer issues using our knowledge base and escalation protocols
- Document interactions accurately in our CRM system
- Collaborate with team members to ensure seamless service delivery
- Participate in ongoing training to enhance product knowledge
- Meet daily performance metrics for call volume and resolution time
- Represent company values in all customer interactions
Qualifications
- No prior experience required – we provide full training!
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer literacy and typing proficiency
- Positive attitude and willingness to learn
- Reliable attendance and punctuality
- Team-oriented mindset with collaborative spirit
- Must be eligible to work in the UK