Job Description
Join our dynamic team as an Entry-Level Customer Service Associate and launch your career in the heart of Washington, DC! No prior experience required – we provide comprehensive training to help you succeed. You'll be the first point of contact for our clients, delivering exceptional support while gaining valuable professional skills in a collaborative, growth-oriented environment. Capital Solutions Group offers competitive benefits, career advancement opportunities, and a supportive culture that values your development.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve routine issues and escalate complex problems to senior team members
- Document interactions accurately in our CRM system
- Collaborate with cross-functional teams to ensure seamless service delivery
- Participate in ongoing training programs to enhance product knowledge
- Maintain high customer satisfaction metrics through consistent follow-up
- Support team initiatives to improve customer experience processes
Qualifications
- High school diploma or equivalent (currently pursuing college degree a plus)
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficient in basic computer applications and willingness to learn new software
- Ability to work in a fast-paced environment with minimal supervision
- Positive attitude and dedication to continuous learning
- Availability to work flexible shifts including evenings and weekends
- Must be authorized to work in the United States