Job Description
Launch your career with Growth Horizons Inc. – a leader in innovative customer solutions! We're seeking enthusiastic Entry-Level Customer Service Associates to join our dynamic team in Charlotte, NC. No prior experience required – we provide comprehensive training and mentorship to help you thrive. Enjoy flexible scheduling, competitive pay, and opportunities for advancement within our supportive environment. Join us in delivering exceptional experiences while building valuable skills for your future career!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, resolve billing issues, and troubleshoot technical concerns
- Document interactions accurately in our CRM system
- Collaborate with team members to ensure seamless service delivery
- Participate in ongoing training sessions to enhance product knowledge
- Contribute to process improvement initiatives
- Maintain positive customer satisfaction metrics
Qualifications
- High school diploma or equivalent (students welcome to apply)
- Strong communication and interpersonal skills
- Ability to learn quickly and adapt to new technologies
- Proficient in basic computer applications
- Positive attitude and customer-focused mindset
- Reliable transportation to our Charlotte location
- Availability to work evenings and weekends as needed