Job Description
Join Tampa Bay Solutions Group as an Entry-Level Customer Service Associate and launch your career in a dynamic, supportive environment! We're seeking enthusiastic individuals to deliver exceptional service to our growing client base. This flexible part-time role offers training, growth opportunities, and a collaborative team culture in the heart of Tampa. Perfect for students or recent graduates looking to gain valuable experience in customer relations.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and accuracy
- Process orders, returns, and exchanges using our CRM system
- Document interactions and maintain detailed customer records
- Collaborate with team members to resolve escalated issues
- Participate in ongoing training sessions to enhance product knowledge
- Contribute to team goals by meeting service and efficiency targets
Qualifications
- High school diploma or equivalent (students welcome to apply)
- Excellent verbal and written communication skills
- Basic computer proficiency with ability to learn new software
- Strong problem-solving abilities and attention to detail
- Availability to work 20-25 hours per week (evenings/weekends required)
- Positive attitude with commitment to customer satisfaction
- Reliable transportation to our downtown Tampa location