Job Description
Join TechNova Solutions as an Entry-Level Customer Service Associate and launch your career in tech! We're actively hiring motivated individuals with no prior experience. Our comprehensive training program will equip you with essential skills in customer communication, technical troubleshooting, and CRM systems. Enjoy competitive pay, comprehensive benefits, and a supportive team environment where your growth is our priority. Perfect for recent graduates or career changers looking to enter the thriving Seattle tech scene.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Document cases accurately in Salesforce CRM system
- Collaborate with technical teams to resolve escalated issues
- Maintain positive customer satisfaction scores
- Participate in ongoing product knowledge training
- Support quality assurance initiatives
- Adhere to company policies and compliance standards
Qualifications
- No experience required – we provide full training!
- High school diploma or equivalent (students welcome)
- Strong written and verbal communication skills
- Ability to learn technical concepts quickly
- Proficient with basic computer applications
- Customer-focused mindset with empathy
- Reliable internet connection for remote work options
- Positive attitude and eagerness to grow