Job Description
Join our dynamic team at Coastal Solutions Group as an Entry-Level Customer Service Associate! We're seeking motivated individuals with no prior experience to provide exceptional support to our clients. This is your opportunity to launch a rewarding career in customer service with comprehensive training and growth opportunities. Enjoy competitive pay, benefits, and a supportive work environment in Virginia Beach's thriving business district.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve customer issues using established protocols and escalation procedures
- Update and maintain accurate customer records in CRM systems
- Collaborate with team members to ensure seamless service delivery
- Process transactions and handle basic administrative tasks
- Participate in ongoing training to enhance product knowledge
Qualifications
- No prior experience required - we provide comprehensive training
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with willingness to learn new software
- Positive attitude and commitment to customer satisfaction
- Reliable transportation and punctuality