Job Description
Join Capital Connect Solutions as an Entry-Level Customer Service Associate and kickstart your career with comprehensive training! We're seeking motivated individuals in Washington DC with no prior experience – we'll provide all the tools you need to succeed. Our 4-week paid training program covers industry-leading CRM systems, communication techniques, and problem-solving methodologies. Enjoy a supportive team environment, growth opportunities, and competitive benefits including health insurance and retirement plans. Transform your passion for helping people into a rewarding career!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve client issues using our proprietary support systems
- Document interactions accurately in CRM databases
- Collaborate with team members to resolve complex cases
- Meet performance metrics for response time and resolution
- Participate in ongoing skill development workshops
Qualifications
- No prior experience required – training provided
- High school diploma or equivalent
- Strong verbal communication skills
- Basic computer proficiency
- Ability to work in a fast-paced environment
- Positive attitude and eagerness to learn
- Must pass background check