Job Description
Join MetroConnect Solutions as an Entry-Level Customer Service Associate and kickstart your career in New York City! We're seeking motivated individuals with excellent communication skills to join our dynamic team. Enjoy the security of weekly paychecks while providing exceptional support to our diverse client base. This is your opportunity to grow professionally in a fast-paced environment with comprehensive training and career advancement opportunities.
Why work with us?
- Weekly paychecks for financial flexibility
- Comprehensive paid training program
- Health benefits after 60 days
- Opportunities for advancement
- Modern Manhattan office location
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve billing and service issues efficiently
- Document interactions in CRM system
- Collaborate with support teams on complex cases
- Meet daily performance metrics
- Maintain product knowledge through training
- Provide feedback to improve customer experience
Qualifications
- High school diploma or equivalent (degree preferred)
- 0-2 years customer service experience
- Strong verbal and written communication skills
- Proficiency with Microsoft Office Suite
- Ability to multitask in fast-paced environment
- Basic knowledge of CRM systems
- Positive attitude and problem-solving mindset