Job Description
Join our dynamic team at Innovate Solutions Group as an Entry-Level Customer Service Associate! Perfect for students or career changers seeking flexible part-time opportunities in Columbus, Ohio. We offer competitive pay, paid training, and a supportive environment where you can grow your professional skills. No prior experience required – we provide comprehensive onboarding. Start your journey with us tomorrow and make a real impact!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Process orders and resolve billing discrepancies
- Maintain detailed customer interaction records in CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Contribute to process improvement initiatives
- Uphold company standards for service quality and efficiency
- Attend weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent (current students welcome)
- Strong verbal and written communication skills
- Basic proficiency with Microsoft Office Suite
- Ability to multitask in a fast-paced environment
- Positive attitude and customer-focused mindset
- Reliable transportation to our Columbus location
- Availability for evening and weekend shifts