Job Description
We are seeking motivated individuals to join our team as Entry-Level Customer Service Associates. This is an excellent opportunity for anyone looking to start a career in a professional environment without prior experience required. We value attitude, reliability, and a drive to learn above all else.
At Metro Tech Group, we believe in nurturing talent. You will receive comprehensive training to ensure you have the tools you need to succeed. Our supportive management team is dedicated to helping you grow within the company.
Responsibilities
- Answer incoming customer inquiries via phone and email in a professional and timely manner.
- Learn and operate our internal CRM systems and databases.
- Assist customers in navigating our services and resolving their issues.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with the wider team to meet daily and weekly performance goals.
- Identify opportunities to upsell products or services to existing clients.
Qualifications
- High school diploma or GED is required.
- Basic computer proficiency and typing skills are necessary.
- Strong verbal and written communication skills.
- A positive attitude and a willingness to learn new skills.
- Ability to work flexible hours, including evenings and weekends.
- Reliable internet connection (if working remotely) is preferred.