Job Description
Launch your career with Detroit's leading customer service innovator! No experience required – we provide comprehensive training to transform motivated individuals into client satisfaction specialists. Join our diverse team in downtown Detroit and develop transferable skills while supporting Fortune 500 clients. Enjoy competitive pay, growth opportunities, and a supportive culture that values fresh perspectives. Perfect for recent graduates and career changers!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Resolve billing and service issues using internal systems
- Document interactions accurately in CRM databases
- Collaborate with senior team members on complex cases
- Meet daily performance metrics for quality and efficiency
- Participate in ongoing skills development workshops
- Contribute to team improvement initiatives
Qualifications
- High school diploma or equivalent (students welcome)
- Exceptional communication and active listening skills
- Proficient with basic computer applications
- Ability to multitask in fast-paced environments
- Strong problem-solving aptitude
- Positive attitude with willingness to learn
- Reliable transportation for downtown location
- Passion for helping others succeed