Job Description
Join Georgia's fastest-growing tech company as an Entry-Level Customer Service Associate! We're seeking motivated individuals with no prior experience to join our dynamic team. As a cornerstone of our client success operations, you'll receive comprehensive paid training and career development opportunities. Our collaborative environment fosters growth, and we offer competitive benefits including health insurance, retirement plans, and tuition assistance. If you're passionate about helping others and eager to build a career in tech, this is your perfect starting point.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Document interactions accurately in our CRM system
- Collaborate with senior team members to resolve complex issues
- Participate in daily training sessions to enhance product knowledge
- Contribute to process improvement initiatives
- Maintain a positive and supportive team environment
- Adhere to company security and compliance protocols
Qualifications
- No prior experience required - we provide all necessary training
- High school diploma or equivalent (currently enrolled students welcome)
- Strong communication skills and active listening ability
- Basic computer literacy and typing proficiency
- Ability to work flexible shifts including weekends
- Positive attitude and willingness to learn new technologies
- Valid work authorization in the United States