Job Description
Join our dynamic team at Oakland Community Solutions as an Entry-Level Customer Service Associate! We're seeking motivated individuals to deliver exceptional client experiences in a fast-paced environment. This immediate hire position offers comprehensive training, career growth opportunities, and a supportive team culture. Perfect for recent graduates or career changers looking to launch their professional journey in Oakland's thriving business district.
Enjoy competitive pay, health benefits, and a modern downtown workspace. Apply today and start making an impact tomorrow!
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with professionalism and empathy
- Process transactions, resolve billing issues, and update account information
- Collaborate with cross-functional teams to ensure seamless service delivery
- Document interactions accurately in CRM systems and maintain organized records
- Identify upsell opportunities and promote company services
- Adhere to compliance protocols and confidentiality standards
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; college coursework a plus
- 0-2 years customer service or administrative experience
- Strong verbal/written communication skills in English
- Proficiency with Microsoft Office and basic CRM tools
- Ability to multitask in a fast-paced environment
- Positive attitude and willingness to learn new systems
- Valid California ID and reliable transportation
- Availability to work Monday-Friday 9 AM-5 PM