Job Description
Join our dynamic team in the heart of Manhattan! NYC Tech Solutions is seeking motivated individuals with no prior experience for immediate full-time roles. We provide comprehensive training and career growth opportunities for ambitious professionals ready to launch their careers in the tech industry. Enjoy competitive pay, flexible scheduling, and a supportive work environment in our modern downtown office.
Perfect for recent graduates or career changers, this position offers hands-on experience in client communication, technical troubleshooting, and team collaboration. Our onboarding program ensures you gain valuable skills while contributing to innovative projects serving Fortune 500 clients.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Document interactions using our CRM system with 100% accuracy
- Collaborate with technical teams to resolve complex client issues
- Meet daily performance metrics for response time and resolution rate
- Participate in weekly training sessions to enhance product knowledge
- Support marketing campaigns by conducting outbound client follow-ups
- Maintain positive client relationships through proactive communication
Qualifications
- No prior experience required – we train all new hires
- High school diploma or equivalent (students welcome)
- Strong verbal and written communication skills
- Proficient with basic computer applications
- Ability to multitask in a fast-paced environment
- Positive attitude and willingness to learn new technologies
- Reliable transportation to our Manhattan headquarters
- Authorization to work in the United States