Job Description
Launch your career with Nexus Solutions Group! We're seeking motivated Entry Level Customer Service Associates to join our dynamic team in Louisville, KY. This part-time role offers flexible scheduling, comprehensive training, and growth opportunities within a supportive environment. Perfect for students, recent graduates, or career changers looking to build professional experience while making a meaningful impact.
What We Offer:
- Competitive hourly wage + performance incentives
- Flexible weekday/weekend shifts
- Free professional development workshops
- Health benefits for part-time employees
- Collaborative team culture with advancement paths
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Process orders, returns, and account updates accurately
- Document interactions in CRM system following compliance standards
- Collaborate with team to resolve escalated issues
- Contribute to process improvement initiatives
- Maintain detailed knowledge of products/services
- Support cross-functional projects as assigned
Qualifications
- High school diploma or equivalent (students welcome)
- Strong verbal/written communication skills
- Basic computer proficiency (MS Office, email)
- Customer-focused mindset with problem-solving aptitude
- Ability to work 20-25 hours weekly
- Reliable transportation to downtown Louisville
- Positive attitude and eagerness to learn
- Previous customer service experience a plus