Job Description
Launch your career with no experience required! Nexus Solutions Group is seeking enthusiastic Entry Level Customer Service Associates to join our dynamic team in Atlanta. We provide comprehensive paid training and flexible scheduling to accommodate students and career changers.
This role offers growth opportunities into sales, account management, and team leadership positions. If you're passionate about helping others and eager to develop professional skills in a supportive environment, this is your perfect starting point.
Responsibilities
- Delocate exceptional customer support via phone, email, and chat channels
- Resolve inquiries using knowledge base resources and escalation protocols
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Participate in ongoing training programs to enhance product knowledge
- Identify upsell opportunities and present solutions to customers
- Maintain performance metrics including CSAT scores and resolution rates
Qualifications
- No prior experience required – we train you!
- High school diploma or equivalent (students welcome)
- Strong written and verbal communication skills
- Ability to navigate multiple software systems simultaneously
- Customer-focused mindset with problem-solving aptitude
- Reliable internet connection for remote work components
- Availability to work evenings/weekends (20-30 hours/week)
- Quick learner with adaptability to new technologies