Job Description
We are seeking motivated individuals to join our dynamic team as Entry-Level Customer Service Associates. This is a fantastic opportunity for anyone looking to start their career in a thriving industry. No prior experience is required—we provide comprehensive training and mentorship to help you succeed.
At Horizon Customer Solutions, we believe in investing in our people. As a member of our team, you will play a crucial role in ensuring our clients receive the highest level of support. If you are a hardworking, friendly individual ready to grow your career in Houston, TX, we want to hear from you.
Why Join Us?
- Competitive Pay: Starting at $16.50/hour with opportunities for rapid advancement.
- Full Benefits Package: Medical, dental, and vision insurance.
- Career Growth: Clear pathways to management and specialized roles.
- Modern Environment: State-of-the-art office located in the heart of Houston.
Responsibilities
- Interact with customers via phone, email, and chat to resolve inquiries and provide solutions.
- Assist in the onboarding and training of new team members.
- Maintain accurate and up-to-date customer records in our CRM database.
- Collaborate with cross-functional teams to improve service processes.
- Identify opportunities to upsell products or services to existing clients.
- Ensure all customer interactions adhere to company quality standards.
- Manage high call volumes while maintaining a professional demeanor.
Qualifications
- High school diploma or GED equivalent.
- Strong verbal and written communication skills.
- Ability to type 40 WPM and navigate computer systems efficiently.
- Reliable transportation and punctuality are a must.
- Ability to work flexible shifts, including evenings and weekends.
- A positive attitude and a genuine desire to help others.
- Willingness to undergo a background check and drug screening.