Job Description
Join our dynamic team at Tampa Bay Solutions as an Entry-Level Customer Service Associate! This part-time position offers flexible hours and hands-on experience in a fast-paced environment. We're seeking motivated individuals eager to grow their careers while providing exceptional support to our diverse client base. Enjoy competitive pay, comprehensive training, and a supportive workplace culture. Perfect for students or career changers looking to build foundational skills in customer relations and problem-solving.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process transactions and resolve billing discrepancies accurately
- Update and maintain customer records in CRM systems
- Collaborate with team members to escalate complex issues effectively
- Contribute to process improvement initiatives
- Adhere to company policies and regulatory compliance standards
Qualifications
- High school diploma or equivalent (current students welcome)
- Basic computer proficiency with Microsoft Office Suite
- Strong verbal communication and active listening skills
- Ability to multitask in a fast-paced environment
- Customer-focused mindset with problem-solving aptitude
- Reliable transportation to our downtown Tampa location
- Positive attitude and willingness to learn new systems