Job Description
Join our dynamic team as an Entry Level Customer Service Associate and launch your career in Philadelphia's thriving healthcare sector! No experience is needed – we provide comprehensive training to help you succeed. This urgent opening offers competitive pay, benefits, and growth opportunities in a supportive environment. Perfect for recent graduates or career changers looking to build professional skills while making a meaningful impact on patient experiences.
Responsibilities
- Handle inbound/outbound calls to assist patients with appointment scheduling and inquiries
- Maintain accurate electronic health records using our proprietary CRM system
- Collaborate with healthcare providers to coordinate patient care logistics
- Resolve customer concerns with empathy and professionalism
- Participate in ongoing training programs to enhance service delivery
- Support team initiatives to improve patient satisfaction metrics
Qualifications
- High school diploma or equivalent (college graduates encouraged)
- Exceptional verbal communication and active listening skills
- Basic computer proficiency with willingness to learn new systems
- Strong problem-solving abilities and attention to detail
- Positive attitude and willingness to work flexible hours
- Ability to pass background check and drug screening
- Philadelphia residency preferred (not required)