Job Description
Join our dynamic team at InnovateTech Solutions as an Entry-Level Customer Service Associate! This part-time opportunity offers flexible scheduling while building foundational skills in tech support. You'll be the first point of contact for our Silicon Valley clients, delivering exceptional service in a collaborative environment. Perfect for students and career-changers looking to grow in the tech industry.
Responsibilities
- Respond to customer inquiries via phone, email, and chat support
- Document cases accurately in CRM systems
- Collaborate with technical teams to resolve complex issues
- Assist with basic troubleshooting for hardware/software problems
- Maintain detailed records of customer interactions
- Participate in bi-weekly training sessions
- Support product launches with customer onboarding
Qualifications
- High school diploma or equivalent (students welcome)
- Excellent written and verbal communication skills
- Basic computer proficiency (Windows, Mac, Google Workspace)
- Ability to multitask in a fast-paced environment
- Strong problem-solving aptitude
- Customer service mindset with empathy
- Availability for 20-25 hours/week (flexible shifts)
- Valid CA driver's license preferred