Job Description
Join our dynamic team at Innovate Solutions Inc. as an Entry-Level Customer Service Associate! No prior experience is needed – we provide comprehensive training to launch your career in tech support. Located in the heart of San Jose's tech hub, this full-time role offers growth opportunities and competitive benefits. If you're a motivated communicator eager to learn, apply today and start your professional journey!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Document interactions using CRM software with attention to detail
- Collaborate with technical teams to resolve complex customer issues
- Process orders and maintain accurate customer records
- Participate in ongoing training programs to enhance product knowledge
- Support team initiatives to improve customer satisfaction metrics
Qualifications
- High school diploma or equivalent (no college experience required)
- Excellent verbal and written communication skills
- Basic computer proficiency with willingness to learn new software
- Positive attitude and strong problem-solving abilities
- Ability to work flexible hours including weekends if needed
- Valid work authorization for the United States