Job Description
Join our dynamic team at Urban Solutions Group as an Entry-Level Customer Service Associate! We're seeking motivated individuals with no prior experience to provide exceptional support to our clients. If you're passionate about helping others and ready to launch your career, this immediate-hire opportunity is perfect for you. Enjoy competitive pay, comprehensive training, and a supportive work environment in the heart of Philadelphia.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and service requests accurately
- Document all interactions in our CRM system
- Collaborate with team members to resolve complex issues
- Meet daily performance metrics including call quality and resolution rates
- Continuously improve product knowledge through training modules
- Represent the company with a positive and helpful attitude
Qualifications
- High school diploma or equivalent (no experience required)
- Strong communication and active listening skills
- Ability to type 25+ words per minute
- Proficient with basic computer applications
- Reliable internet connection for remote work option
- Positive attitude and willingness to learn
- Ability to work flexible shifts including evenings/weekends
- Valid Pennsylvania ID or driver's license