Job Description
Join our dynamic team at Cleveland Business Solutions as an Entry-Level Customer Service Associate! Perfect for recent graduates or career changers with no prior experience. We provide comprehensive training and a supportive environment to launch your professional journey. Enjoy competitive benefits, career growth opportunities, and the chance to make a real impact in our community. Located in the heart of downtown Cleveland, our modern office offers a collaborative atmosphere where your success is our priority.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and account updates accurately in our CRM system
- Collaborate with team members to resolve complex customer issues
- Document all interactions and maintain detailed case notes
- Participate in ongoing training to enhance product knowledge and service skills
- Contribute to team goals by meeting performance metrics
Qualifications
- High school diploma or equivalent; college students welcome to apply
- No prior experience required – we train all new hires
- Strong communication skills and a positive attitude
- Basic computer proficiency and ability to learn new software quickly
- Reliable attendance and punctuality
- Ability to work independently and as part of a team
- Passion for helping others and problem-solving