Job Description
Join our dynamic team as an Entry-Level Customer Service Associate and kickstart your career without prior experience! Urban Solutions Group is urgently hiring enthusiastic individuals in London to deliver exceptional customer experiences. We provide comprehensive training and a supportive environment to help you thrive. This urgent opportunity offers rapid career progression and competitive benefits in the heart of the UK's business capital.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Update and maintain customer records in CRM systems
- Collaborate with team members to ensure seamless service delivery
- Adhere to company policies and quality standards
- Identify opportunities for process improvements
- Complete all training modules within the first 30 days
Qualifications
- No prior experience required – we train everyone!
- Excellent communication skills (written and verbal)
- Strong problem-solving abilities
- Proficient with basic computer applications
- Ability to work in a fast-paced environment
- Positive attitude and willingness to learn
- UK work authorization required
- Availability for full-time hours (9am-5pm)