Job Description
Join Urban Retail Solutions as an Entry-Level Customer Service Associate and kickstart your career in a dynamic retail environment. No prior experience required – we provide comprehensive training to help you succeed. As a key member of our Manchester team, you'll deliver exceptional customer experiences while developing valuable skills in communication, problem-solving, and retail operations. Our supportive culture promotes growth, offering clear pathways for advancement into supervisory or specialist roles.
Responsibilities
- Deliver outstanding customer service across multiple channels (in-store, phone, email)
- Process transactions accurately using POS systems and maintain cash handling protocols
- Resolve customer inquiries promptly with empathy and professionalism
- Assist with inventory management, stock replenishment, and visual merchandising
- Collaborate with team members to maintain a clean, organized shopping environment
- Actively participate in ongoing product knowledge training sessions
- Support loss prevention efforts by adhering to company security procedures
Qualifications
- No formal experience required – passion for customer service essential
- Strong communication skills with clear, articulate verbal abilities
- Basic computer literacy and willingness to learn retail systems
- Reliable punctuality and consistent attendance record
- Ability to work flexible hours including weekends and holidays
- Team-oriented mindset with collaborative problem-solving approach
- Positive attitude and resilience in fast-paced retail settings
- Eligibility to work in the United Kingdom