Job Description
Launch your career with Coastal Enterprises Inc., a leading Virginia Beach-based service provider! We're seeking enthusiastic Entry-Level Customer Service Associates to join our dynamic team. No prior experience is required – we provide comprehensive training and mentorship to help you thrive in this rewarding role. Enjoy competitive pay, growth opportunities, and a supportive work environment in Virginia Beach's thriving business district.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve customer issues efficiently while maintaining high satisfaction standards
- Document interactions accurately in our CRM system
- Collaborate with team members to ensure seamless service delivery
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
- Represent our brand with exceptional communication skills
Qualifications
- High school diploma or equivalent (required)
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficiency with basic computer applications
- Positive attitude and willingness to learn
- Ability to work flexible hours including weekends
- Customer service mindset with empathy and patience