Job Description
Join our dynamic team at Peak Solutions Group as an Entry-Level Customer Service Associate in Manchester! We're seeking enthusiastic individuals to provide exceptional support to our growing client base. This immediate-hire opportunity offers comprehensive training and a clear path for career advancement within our award-winning organisation. Enjoy competitive benefits, flexible scheduling options, and a collaborative work environment where your contributions are valued.
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Update and maintain accurate customer records in CRM systems
- Collaborate with team members to share best practices and improve processes
- Meet daily performance metrics including call handling time and resolution rates
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent (recent graduates encouraged)
- Exceptional communication skills with clear articulation
- Strong problem-solving abilities and attention to detail
- Proficient in Microsoft Office and basic computer applications
- Ability to work in a fast-paced environment with minimal supervision
- Positive attitude and willingness to learn new systems
- Previous customer service experience preferred but not required