Job Description
Launch your career with Oceanfront Solutions Ltd! We're seeking motivated individuals to join our dynamic customer service team in Brighton. No prior experience required – we provide comprehensive training to help you succeed. Enjoy competitive pay, flexible scheduling options, and clear career progression paths in our supportive coastal environment.
As a key member of our client experience team, you'll become the face of our brand while developing valuable professional skills. Our Brighton office offers modern amenities and a collaborative atmosphere where your growth is prioritized.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Process orders, returns, and service requests using our CRM system
- Collaborate with team members to resolve complex customer issues
- Document interactions accurately in our customer database
- Participate in weekly training sessions to enhance product knowledge
- Contribute to team performance metrics and customer satisfaction goals
- Assist with special projects during peak seasons
Qualifications
- High school diploma or equivalent (students welcome to apply)
- Excellent communication skills in written and spoken English
- Basic computer proficiency and willingness to learn new software
- Strong problem-solving abilities and attention to detail
- Positive attitude and commitment to customer satisfaction
- Ability to work flexible hours including weekends
- No experience required – full training provided
- Valid right to work in the UK