Job Description
Join our dynamic team as an Entry-Level Customer Service Associate at Innovate Solutions UK! We're seeking enthusiastic individuals to deliver exceptional customer experiences in a fast-paced retail environment. This flexible part-time role is perfect for students or career changers looking to build foundational skills in customer relations.
As a key member of our Manchester team, you'll handle inquiries, resolve issues, and contribute to our positive brand image. We offer comprehensive training, competitive pay, and opportunities for growth within our expanding organisation.
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with professionalism and accuracy
- Process transactions and assist with product selections and promotions
- Resolve customer concerns efficiently while maintaining high satisfaction levels
- Collaborate with team members to ensure smooth store operations
- Update customer information and maintain accurate records in our CRM system
- Support merchandising activities and maintain store presentation standards
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- Excellent communication skills with clear and professional verbal abilities
- Basic computer literacy and familiarity with point-of-sale systems
- Strong problem-solving approach with a customer-first mindset
- Ability to work flexible hours including weekends and evenings
- Positive attitude and willingness to learn new processes
- No prior experience required - training provided
- Valid UK work authorization and right to work in the UK