Job Description
Join our dynamic team as an Entry-Level Customer Service Associate and kickstart your career in London's thriving business district. No prior experience is required – we provide comprehensive training to help you succeed. This role offers growth opportunities, competitive benefits, and a supportive environment perfect for recent graduates or career changers.
At Phoenix Growth Partners, we value dedication and enthusiasm over experience. Our award-winning onboarding program will equip you with essential skills in communication, problem-solving, and customer relationship management. Enjoy a collaborative workplace with flexible scheduling options and clear pathways for advancement.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve customer concerns using established protocols and escalation procedures
- Document interactions accurately in our CRM system while maintaining data confidentiality
- Collaborate with team members to ensure seamless customer experiences
- Participate in ongoing training sessions to enhance product knowledge
- Meet performance metrics including response times and customer satisfaction scores
Qualifications
- No prior experience required – fresh graduates encouraged to apply
- Exceptional verbal and written communication skills in English
- Proficient in basic computer applications (MS Office, email)
- Strong problem-solving abilities and attention to detail
- Positive attitude with willingness to learn new systems
- Ability to work flexible hours including weekends if required
- Valid UK work authorization