Job Description
Join TechNova Solutions as an Entry Level Customer Service Associate and kickstart your career in London's thriving tech hub. We're seeking enthusiastic individuals to deliver exceptional support to our growing client base. This immediate hire opportunity offers structured training, mentorship, and rapid career progression in a dynamic environment. If you're passionate about problem-solving and client satisfaction, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve technical issues with empathy and efficiency
- Document interactions using CRM systems
- Collaborate with technical teams to escalate complex cases
- Meet performance metrics for response time and resolution
- Contribute to process improvement initiatives
- Participate in ongoing training sessions
Qualifications
- High school diploma or equivalent
- Excellent verbal and written communication skills
- Basic proficiency with Microsoft Office Suite
- Ability to multitask in a fast-paced setting
- Strong problem-solving aptitude
- Previous customer service experience preferred
- Availability for flexible shifts
- Positive attitude with client-first mindset