Job Description
Join our dynamic team as an Entry-Level Customer Service Associate at InnovateUK Solutions! We're seeking motivated individuals with a passion for customer excellence to join us immediately. This is your gateway to a rewarding career in the UK's growing tech sector, with comprehensive training and rapid advancement opportunities. No prior experience required – just your enthusiasm and willingness to learn!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Update and maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to deliver seamless service
- Identify opportunities for process improvements
- Meet daily performance metrics (response time, resolution rate)
- Participate in ongoing training programs
Qualifications
- GCSEs or equivalent (A-C in English/Math)
- Exceptional verbal and written communication skills
- Strong problem-solving abilities
- Proficient with Microsoft Office Suite
- Ability to work flexible hours including weekends
- UK work authorization required
- Passion for customer satisfaction
- Quick learner with adaptability