Job Description
Launch your career with Nashville's fastest-growing customer service provider! We're seeking motivated individuals with no prior experience to join our award-winning training program. As an Entry-Level Customer Service Associate, you'll receive comprehensive paid training to master industry-leading tools and techniques while supporting Fortune 500 clients. Enjoy competitive pay, flexible scheduling, and clear advancement paths within our supportive team environment.
Responsibilities
- Delocate exceptional customer support via phone, email, and chat after completing initial training
- Document interactions accurately in CRM systems
- Collaborate with senior team members to resolve complex inquiries
- Meet performance metrics for response times and resolution rates
- Participate in weekly skill development sessions
- Contribute to process improvement initiatives
Qualifications
- No prior experience required – comprehensive training provided
- High school diploma or equivalent (GED accepted)
- Strong communication and interpersonal skills
- Ability to learn quickly in a fast-paced environment
- Proficient with basic computer applications
- Positive attitude and willingness to grow professionally
- Must pass background check and drug screening