Job Description
Join Denver's fastest-growing tech firm as an Entry-Level Customer Service Associate! No prior experience required – we provide comprehensive training to launch your career. Enjoy competitive pay, full benefits, and a vibrant downtown Denver workspace. Perfect for recent graduates and career-changers seeking growth opportunities in a supportive environment.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Process orders, returns, and account modifications accurately
- Document interactions in CRM system with meticulous detail
- Collaborate with team to resolve complex customer issues
- Participate in daily training sessions to enhance product knowledge
- Meet performance metrics for response time and resolution rate
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (students welcome)
- Excellent verbal and written communication skills
- Basic computer proficiency and typing ability
- Positive attitude and customer-first mindset
- Ability to work flexible shifts including weekends
- Strong problem-solving aptitude
- Willingness to learn proprietary software systems
- Valid US work authorization