Job Description
Join our dynamic team at Albuquerque Community Services as an Entry-Level Customer Service Associate! We're seeking motivated individuals with no prior experience to provide exceptional support to our clients. Enjoy comprehensive training, career growth opportunities, and a supportive work environment. Perfect for recent graduates or career changers looking to start in customer service.
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Assist with account management and basic troubleshooting
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex issues
- Adhere to company policies and service standards
- Participate in ongoing training programs
- Contribute to improving customer satisfaction metrics
Qualifications
- High school diploma or equivalent required
- No prior experience necessary – we train!
- Strong communication and interpersonal skills
- Basic computer proficiency
- Ability to multitask in a fast-paced environment
- Positive attitude and willingness to learn
- Valid authorization to work in the US